We're recruiting for a Member Services officer

Job Purpose/Primary Objectives

The Member Services Officer will be accountable to the Manager/Assistant Manager of the credit union for carrying out a range of administrative and operational activities that contribute to the effective running of the credit union and providing quality services to the members.

Key Responsibilities

• Assisting members with their account management, processing of loan applications, onboarding new members, assisting members with credit control queries and any other queries they may have.
• Providing the members of the credit union with a courteous, pleasant and professional service. This can be via the phone, face to face interaction at the counter, through our website / email, or by providing back office support.
• Back office administrative and operational duties as the needs of the office require.

Skills and Experience Required:

• Experience working in a frontline role within a credit union, branch banking or similar financial institution preferable
• QFA/APA/CUA preferable, or willing to work towards qualifications
• Good administration skills and attention to detail
• Excellent communication and interpersonal skills
• Good computer skills: Word, Excel, Outlook
• Ability to work under own initiative with minimal direction
• Ability to work to deadlines and targets, can prioritise tasks under pressure
• Strong team- work ability

If interested, please email your cv to: manager@blackrockcu.ie, or send by post to our office in Blackrock

Closing date for applications:  Friday 2^nd May 2025

Blackrock Credit Union is an Equal Opportunities Employer